Terms of Purchase
Tampereen Erikoissarana Ltd does not have an agreement with a dealer. We sell our products directly to both individual consumers and companies. Please note that, for technical reasons, this webshop sells internationally only to companies, not private individuals. We would have to cancel any order made by a private individual. If you are one and would like to order our products, please contact us by email. (NOTE: at this moment, it is possible to order products to be delivered outside Finland only by email, for both companies and private individuals. We're sorry about the temporary inconvenience)
The prices shown in the webshop are retail prices. You are welcome to ask for a special offer on big quantities by e-mail.
By default, the prices are shown as VAT0%. You can change the settings with the help of a drop-down menu in the top right-hand corner of the page.
We usually have our standard products in stock, and their delivery times can be short. If the product is not in stock, it is marked in the webshop as “Out of stock”, but it can be ordered. In this case, the customer pays for the product when placing the order, and the delivery time is confirmed separately. Usually the delivery time is 2-4 weeks, depending on the production schedule. If you need more details or a faster delivery, please contact the customer service: info@finnhinge.com or +358 (0)3 3173853
Most of our products can be sent as a letter or a postal parcel. Big-sized and heavy purchases are delivered by a freight carrier.
We also deliver our products to destinations outside Finland. Deliveries within the Tampere area can be carried out with the company’s own car.
The customer chooses the delivery option from those available. Delivery expenses are added to the price. It is also possible for the customer to pick up the purchase from our factory during the opening hours. In this case, there are no delivery charges.
It is possible to make changes to the material, finishing and size of leaves and holes. The changes are always priced individually. For a regular product to which the customer requests changes, the terms are usually the same as for a product that is out of stock. Please contact us by e-mail for details.
The order is paid before the products are shipped. The payment methods are those that are offered as options by Paytrail Ltd.
The approximate delivery time is 4-10 working days, but depends on the carrier. In most cases, products are shipped within 1-2 days after the payment has been deposited into the company’s bank account. If the delivery is considerably delayed, we will do our best to inform the customer by e-mail or phone.
We reserve the right to cancel an order if the product is sold out or if it cannot be supplied due to insurmountable obstacles. We also reserve the right to reject the order.
On making an order, the customer provides their name and address, as well as their e-mail address and telephone number. The seller ensures the safety of the customer’s information and does not pass it on to third parties.
The order is paid before the products are shipped. The payment methods are those that are offered as options by Paytrail Ltd.
Payment Service Provider
Paytrail Oyj is a collecting payment service provider and an authorized Payment Institution working in cooperation with Finnish banks and credit institutions. Paytrail Oyj will be shown as the recipient on your bank or credit card statement. Paytrail Oyj will forward the payment to the merchant. For complaints, please contact the website the payment was made to.
Paytrail Oyj
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7
www.paytrail.com
Read more on payment methods here: https://www.paytrail.com/en/consumer/information-about-paying
Office and postal address:
Tampereen Erikoissarana Oy
Ahertajankatu 3
33720 TAMPERE
FINLAND
VAT number: FI22560797
E-mail: info@finnhinge.com
Customer service: +358 (0)3 317 3853